JXN Water Announces New Water Rates And Fees For 2024

JXN Water announced new water rates and fees for 2024, establishing new usage tiers for residential and commercial customers in Jackson to ensure safe and reliable water today and tomorrow. Proposed rates will be shared with the Jackson City Council this month for approval. If approved, the rates will be effective beginning January 1, 2024.

Industry-standard service – water for all, all the time – requires industry-standard funding. The new rates have been designed to cover the costs of operating a professional, reliable system with a bill calculation method similar to most other water utilities in the country. At the same time, the new rates maintain excellent affordability versus other sources of water. Tap water presents a tremendous value for customers instead of paying for bottled water.

Customers can save a lot of money by drinking JXN Water. Think about a typical 24-pack of 16-ounce water bottles from the grocery store – $3.99 per pack. At the new proposed rate, including both the new availability fee and per-gallon charges, a single-family residential customer pays about $0.18 for the same 24-pack’s worth of tap water. Drinking tap water is affordable, budget-friendly, and keeps you healthy.

Paying Your Fair Share

Beginning in January, Jackson households that represent the majority of JXN Water customers – single-family households with small meters that use up to 748 gallons of tap water a day – would see their bill increase by about 30 cents daily. Research shows the average American family uses about 300 gallons a day, and usage varies based on weather conditions.

Customers with larger meters ranging from one-inch to six-inch in size (i.e., commercial, multi-family, and industrial), will see a daily increase from 71 cents (one-inch meters) to as much as $89 (six-inch meters) on average.

SNAP customers will have a new rate tier that will actually lower their bill by 69 cents a day on average. A recent USDA study shows 1.2 percent of SNAP benefits are spent on bottled water to a staggering $1.4 billion each year.

“Those who need to save the most benefit from saving money by drinking tap water. This new rate structure makes water affordability possible for 12,500 JXN Water customers who receive SNAP benefits,” said Ted Henifin, interim third-party manager for JXN Water.

Current Rates

(All customer classifications – all meter sizes)

  • Water $3.85/CCF
  • Sewer $5.36/CCF
  • Service Charge $11.55/month

Proposed Rates

For Combined Water and Sewer Accounts (all customer classifications – all meter sizes)

Monthly Usage

1 CCF = 748 gallons

Monthly Metered UseRate (water and sewer combined)
0 to 30 CCF $6.00/CCF
31 to 100 CCF $12.00/CCF
101 to 350 CCF $14.00/CCF
351+ CCF $16.00/CCF

Water and sewer services are based on water meter readings. All customers pay the same rate for water and sewer services based on how much water they use.

Availability Charge

Meter SizeCharge (per month per meter) 
5/8” $40
1” $60
1 ½” $200
2” $320
4” $640
6” $1,280
8” $2,560


Availability Charge – SNAP Customer Classification

Meter Size Charge (per month per meter) 
5/8” $10
1” $10


Monthly Bill Comparison for Residential and Commercial Customer Classifications

The table below gives a snapshot of an average bill, not actual rates.

Meter SizeMonthly UseCurrent BillNew Bill(pre-tax)Daily IncreasePercent IncreaseNumber of Accounts
5/8”6.0 CCF$66.81$76.00*$0.3013.437,500
1”8.5 CCF$89.84$111.00*$0.7123.61,125
1 ½”32 CCF$306.27$404.00*$3.2631.9700
2”90 CCF$840.45$1,220*$12.6545.1850
4”345 CCF$3,189.00$4,990*$60.0356.5250
6”450 CCF$4,156.05$6,760*$86.8062.755


 Monthly Bill Comparisons for SNAP Customer Classification

Meter SizeMonthly UseCurrent BillNew Bill(pre-tax)Daily DecreasePercent DecreaseNumber of Accounts
5/8”6.0 CCF$66.81$46.00*$0.6931.112,500
1”8.5 CCF$89.84$81.00*$0.299.8375

*The city’s sanitation charge will be added to this amount.


Water-Only, Sewer-Only, and Irrigation-Only Accounts

Usage Charge for Water-Only and Irrigation-Only Accounts

CCF$ per CCF
Up to 30 CCF (22,440 gallons)$3.00 per CCF (748 gallons)
From 31 CCF to 100 CCF (74,800 gallons)$6.00 per CCF
From 101 CCF to 350 CCF (261,800 gallons)$7.00 per CCF
Over 350 CCF$8.00 per CCF


Usage Charge for Sewer-Only Accounts

Based on Metered Water Consumption$5.00 per CCF (748 gallons)*


Availability Fees

per meter for water-only, sewer-only, and irrigation-only accounts

Meter SizeFee
5/8-inch meter$20 per month
1-inch meter$30
1 ½ – inch meter$100
2-inch meter$160
4-inch meter$320
6-inch meter$640
8-inch meter$1,280
Availability fee for SNAP Customer Classification$5 (1” or smaller meter)


Updated Fees

JXN Water will also introduce updated fees for service availability, new connections, new construction, certain specialized services, and tampering with meters.

Other Fees and Charges*

New service fee$50
New service deposit$100
Returned check fee (first returned check)$25
Returned check fee (after first returned check)$40
Service restoration fee after disconnection for non-payment$100
Meter tampering charge$500

*JXN Water reserves the right to waive fees at JXN Water’s sole discretion.