JXN Water Winter Weather Operations Update: The Recovery Continues

JXN Water continues to recover from the impacts of the record low temperatures this week.

Current status:

  • Approximately 1,000 customers throughout south and west Jackson in the previously identified five zip codes still do not have water.
  • We have 14 crews repairing large leaks throughout the system and they will continue to work throughout the weekend.
  • Approximately 85 large leaks have been reported.
  • New leaks continue to be reported as the ground continues to thaw out.

What are we doing?

  • JXN Water continues to work on the system to get everyone water as soon as possible. We need everyone’s help to accelerate that process by reducing their own water use as much as possible.
  • JXN Water is prioritizing repairs, addressing the larger leaks first. We will get to the smaller leaks as soon as we can.

 What can customers do?

  • Please keep reporting leaks by calling the call center at 601-500-5200.
  • Find leaks on your property and in your home. While our repairs will make a difference, we need everyone to look at their own property for leaks and make those repairs as quickly as possibleAs of this morning customers are using 60 percent more water than they do on a typical day. That equates to nearly 11 million gallons per day of additional demand on our water system.
  • Cut back on your water use today and through the weekend. We really need your help to reduce water consumption for the next few days while the system recovers. Please check your property for leaks, and close any faucets open for freeze protection (until temperatures drop below 30 degrees tonight and then just a very small drip).

Together we can ensure everyone’s water service is restored as quickly as possible.

As a reminder, we are still trying to limit call center volume. Only call to report leaks again today.