JXN Water Winter Weather Update On Operations – Wednesday, January 17

Wednesday started with normal plant operations and system pressure despite higher demand.

As temperatures shift quickly to warmer than what we have experienced in several days that can cause the soil to move and cause a pipe to break.

Given the more than usual volume of pipe breaks we anticipate today, JXN Water will not be providing crew timing but is prioritizing isolating breaks. Repairs may be delayed up to 48 hours depending on the type of break and the way the line sits in the system.

Customers can call 601-500-5200 if they have any questions about their water, report neighborhood leaks or report public pipe breaks.

As a reminder, JXN Water is not responsible for private plumbing inside of a home or business, so customers should take steps to protect their pipes, contacting a plumbing professional or their insurance provider to address issues with pipe bursts or frozen pipes inside their home or business.

Jacksonians are encouraged to take steps to protect their pipes:

  • Let a mix of cold and warm water drip from your faucets. A slow, steady stream the width of a spaghetti noodle of water keeps water moving through the pipes and prevents them from freezing during very cold temperatures.
  • Wrap up pipes that are close to exterior walls, near windows or in unheated basements with pieces of insulation. Any pipe that is vulnerable or has caused problems in the past should be wrapped up. You can also consult a plumbing professional about the use of heat tape, which when used properly, can help with problematic pipes.
  • Keep your thermostat above 55 degrees, especially when leaving your home or taking vacation.
  • Keep cabinet doors open that lead to exposed pipes, such as near sinks and access doors so the household air can flow through and warm them.