Stay Current
Peace of mind starts here.
Stay Current with JXN Water
This is a resource hub where you can find all the information about how to keep your account current, accurate, and connected. Stay Current gives you access to all the tools you need to ensure your account is in good standing. Whether your service has been disconnected for non-payment or you’re living in a home without registered water service, the Stay Current hub connects you with solutions to start accounts, get current on bills, reinstate your service after a disconnection or report an unbilled water account.
Ways to Pay
No two households are the same. That’s why we give you several options to pay—some process instantly, others may take a little longer. Choosing the right method gives you peace of mind:
Online (fastest):
Pay anytime through the
[My Account Portal].
- One-time payment. Posts immediately. Best choice to prevent or restore service quickly.
Phone:
Call 601-500-5200 and follow the prompts.
- Posts immediately.
Retail Partners:
Pay at participating stores.
- Posts more slowly—may take several days to reach us.
- If your service is at risk of disconnection, choose another method to avoid delays.
Payment Arrangements
Sometimes life happens and bills fall behind. That doesn’t mean you have to lose your peace of mind. JXN Water offers payment arrangements that let you restore service while spreading the balance out over time.
To set up a payment arrangement, the amount you need to pay depends on whether your service is active or disconnected:
-
If your water has been disconnected: You must pay 50% of your past-due balance up front to qualify for a payment arrangement.
-
If your water is still on but you have a past-due balance: You must pay 25% of your balance to begin a payment arrangement.
It’s always better to take care of past-due balances before your service is turned off. Doing so lowers the upfront amount you’ll need and helps avoid service interruptions.
Once your arrangement is confirmed, your water can be restored.
The remaining balance will be divided into your upcoming bills.
Tip: Paying online is the fastest way to confirm an arrangement. To initiate a payment arrangement once service has been disconnected call 601-500-5200.
To enter into a payment arrangement, contact our call center or log in to your self-service portal to see your options.
If Your Service Has Been Disconnected
For many Jackson residents, this is a new experience—and it can feel confusing. Take a breath. Here’s how the process works:
Check your balance.
Log in to the portal or call
601-500-5200.
Make a payment.
You can:
- Pay the full balance, or
- Set up a payment arrangement with a 50% down payment.
Choose your payment method carefully.
- Online, kiosk, or phone = posts immediately
- Retail stores = slower processing that can delay reconnection.
Wait for restoration.
Once payment is received, crews will restore service.
- Most reconnections happen within 1-2 business days, depending on how you paid.
Report An Unbilled Account
If you have not received a bill in 60 days or more, we are here to help.
Billing accuracy is our top priority. Account holders who have not received a monthly water bill are encouraged to report their account as unbilled using our online portal.
From there one of our customer care team members will start an account review to identify the source of the billing issue. The online portal guides customers through a series of questions to help identify the specific time gap of billing delays.
After completing the form, a customer care rep will review your account and contact you to provide further support in resolving the billing issue.
Things to Know Before Reporting an Unbilled Account:
In many cases, delayed billing happens because an account was never properly initiated in the customer’s name. Before requesting an Account Review, please be sure that your account is set up correctly.
- Just moved in?
- New owner of a property?
- Living at a residence where no water account was started but you are receiving water service?
If any of these apply, please visit our Start an Account page to properly start service.
Important: If you are living at an address and have running water, ensure the account is in the correct name. Only once the account is established should you start an account review for unbilled water usage.
If your water is already disconnected, reporting an unbilled account will not expedite reconnection. For prompt information regarding your past due balance, contact our call center at 601-500-5200 or log into your online account. The unbilled water usage process is solely to review accounts that have remained unbilled for over 60 days.
* Customers who report unbilled water usage to JXN Water by December 31, 2025, may not be charged late fees and may set up a payment plan.
In-Person Appointments
Most issues can be handled quickly by phone or online. If you still need to meet in person, you can request an appointment with our Customer Care Team using the online form.
How it works
We are here to help our customers resolve complex issues that may require an in-person meeting. Appointments are reserved for situations that cannot be easily resolved through our Customer Care Call Center.
Please note:
- In-person appointments are for complex issues only.
- If you are currently experiencing a disconnection for non-payment, you must first bring your account into good standing before requesting an appointment.
- Appointments do not reinstate service — they are a last step when other efforts to resolve your account have not been successful.
If you believe your situation requires an in-person appointment, please complete the request form. A member of our team will review your request and respond within 3–5 business days to either confirm an appointment or help you resolve your issue.
The fastest way to get help with your account is by calling our Customer Care Center at (601) 500-5200.
In-person appointments are reserved for limited circumstances. If you submit an appointment request, a member of our team will follow up with you within 3–5 business days to either confirm your appointment or help resolve your issue.
Submitting an appointment request does not guarantee an appointment. All requests are reviewed, and our team will contact you within 3–5 business days to confirm next steps.
Stay Informed
Staying current is about more than bills—it’s about peace of mind. Bookmark this page, share it with your neighbors, and know your options.
At JXN Water, we’re committed to making sure you always know the path forward. Peace of mind starts with staying current—and we’re here to help
Questions? Call 601-500-5200.
Manage your account anytime through the
[My Account Portal].